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How FONZ Support & Servicing Works

At FONZ, we operate a direct-to-customer model designed to make ownership simple, premium and practical, wherever you’re located in Australia. Unlike traditional dealership networks, FONZ manages sales, support and servicing directly. This ensures consistent quality and strong after-sales care nationwide. Our focus is long-term support — not just the initial sale.

How FONZ Support Works

At FONZ, we operate a direct-to-customer model designed to make ownership simple, premium and practical - wherever you’re located in Australia.

Unlike traditional dealership networks, FONZ manages sales, support and servicing directly. This allows us to maintain consistent quality, transparent pricing and strong after-sales care across the country.

Annual Servicing

Mini service (optional): at 1–3 months or 500 km, whichever comes first. If you have one, your first scheduled service is due 12 months or 5,000 km after the mini service.

Scheduled service: every 12 months or 5,000 km, whichever comes first. If you skip the mini service, your first scheduled service is due 12 months or 5,000 km after delivery.

There are no hidden servicing programs or complicated dealership requirements — just straightforward, transparent support.

Your Servicing Options

We provide two flexible pathways to suit metro and regional customers alike.

1. Local Licensed Repairers

You’re welcome to use:

FONZ can:

  • Work alongside your preferred repairer

  • Provide technical guidance and documentation

  • Offer phone support during servicing

  • Train any licensed repairer to work on your FONZ

If you contact FONZ directly, our team will coordinate the most practical solution for your location.

2. FONZ Mobile Service Team

We’ve invested in a dedicated FONZ Mobile Service Team, supporting customers across metro and regional areas.

Our technicians travel on scheduled monthly service routes. Request a Booking.

Ownership Made Simple

From test rides and delivery through to ongoing servicing, FONZ is structured to make electric scooter ownership seamless, in metro centres and regional communities alike.

If you have any questions about servicing, delivery or support in your area, our team is here to help.

🔧 What We Mean by “Licensed Repairer”
A licensed repairer is a qualified tradesperson or workshop licensed by your state authority to carry out vehicle repairs, ensuring all work meets required safety and compliance standards.
🗓️ Register your interest for Mobile Service

To request a booking with our mobile team, please complete the service request form below.

FONZ Mobile Service