--- title: How do I make a formal complaint? description: FONZ is always pushing for greater advances in the EV and tech space, but for now, we're still human. --- [Skip to content](https://support.fonzmoto.com/knowledge/making-a-formal-complaint#main-content) English Show submenu for translations [Ask a Question](https://support.fonzmoto.com/knowledge/kb-tickets/new?hsLang=en) [Partner portal](https://support.fonzmoto.com/tickets?hsLang=en) [![FONZ-stacked](https://support.fonzmoto.com/hs-fs/hubfs/FONZ-stacked-2.png?width=40&height=40&name=FONZ-stacked-2.png)](https://www.fonzmoto.com/) Open main navigation Close main navigation - English Show submenu for translations - [Ask a Question](https://support.fonzmoto.com/knowledge/kb-tickets/new) - [Partner portal](https://support.fonzmoto.com/tickets) - [Go to fonzmoto.com](https://www.fonzmoto.com/) [Go to fonzmoto.com](https://www.fonzmoto.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://support.fonzmoto.com/knowledge?hsLang=en) 2. [Vehicle Service, Care & Owner Support](https://support.fonzmoto.com/knowledge/vehicle-service-care-owner-support?hsLang=en) 3. [Support](https://support.fonzmoto.com/knowledge/vehicle-service-care-owner-support?hsLang=en#support) # How do I make a formal complaint? ## FONZ is always pushing for greater advances in the EV and tech space, but for now, we're still human. FONZ staff relish the opportunity to find areas of improvement, and your feedback is always appreciated. To provide us with clear information of how we can improve our processes, what may need further attention on your experience/order and changes that may make our offering more appealing to you in the future please complete the below form. As we take all feedback seriously, we will take the time to review the information provided thoroughly and aim to provide a response within 10 business days. [FONZ Complaint Form](https://share.hsforms.com/1Q8sIavoySYC9WSQ1mMEwdw1p0dz) - [Electric Incentives & Benefits](https://support.fonzmoto.com/knowledge/electric-incentives-benefits?hsLang=en) - [Arthur & Z Series Owner's Guide](https://support.fonzmoto.com/knowledge/arthur-z-series-owners-guide?hsLang=en) - [NKD Owner's Guide](https://support.fonzmoto.com/knowledge/nkd-owners-guide?hsLang=en) - [Vehicle Service, Care & Owner Support](https://support.fonzmoto.com/knowledge/vehicle-service-care-owner-support?hsLang=en#main-content) - [Vehicle Servicing](https://support.fonzmoto.com/knowledge/vehicle-service-care-owner-support?hsLang=en#vehicle-servicing) - [Vehicle & Powerpack care](https://support.fonzmoto.com/knowledge/vehicle-service-care-owner-support?hsLang=en#vehicle-powerpack-care) - [Troubleshooting concerns](https://support.fonzmoto.com/knowledge/vehicle-service-care-owner-support?hsLang=en#troubleshooting-concerns) - [Support](https://support.fonzmoto.com/knowledge/vehicle-service-care-owner-support?hsLang=en#support) - [Ownership & FAQs](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#main-content) - [Common questions](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#common-questions) - [Placing and order](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#placing-and-order) - [Licensing & Registration](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#licensing-registration) - [Range & Performance](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#range-performance) - [Charging options](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#charging-options) - [Warranty](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#warranty) - [Community Guidelines](https://support.fonzmoto.com/knowledge/ownership-faqs?hsLang=en#community-guidelines) [![FONZ](https://support.fonzmoto.com/hs-fs/hubfs/FONZ-stacked-1.png?width=60&height=60&name=FONZ-stacked-1.png "FONZ")](http://fonzmoto.com) fonzmoto.com Knowledge Centre Copyright © 2026, FONZ HQ