Warranty: What’s Covered & How to Make a Claim

Fonz Moto Pty Limited (Fonz Moto) electric motorbikes and road-scooters (vehicles) come with a 36-month, 20,000km Limited Australian Warranty for models sold after December 2023 - Models sold prior to this date hold 24 month, 10,000km warranty. Click here to view the Fonz Moto Pty Limited Australian Warranty Policy

Does that mean every issue is covered?

Not necessarily. Warranty coverage depends on both when an issue occurs and what has caused it.

For example, an issue may be covered if it is caused by a manufacturing defect. However, normal wear and tear, damage, misuse, unauthorised modifications, or issues resulting from maintenance, accidents or servicing may not be covered.

This is why we need to assess the vehicle before confirming a warranty outcome. Being within the warranty period does not automatically mean that a particular repair is a warranty repair.

Our aim is to assess the issue fairly, identify the cause and then confirm the appropriate outcome with you.

How to Make a Warranty Claim

If you believe your FONZ has developed a fault:

1. Contact FONZ Owner Support
Get in touch with us as soon as you notice the issue. Please provide your VIN, current kilometres and a description of the problem. Photos or videos can also be helpful. You can contact Owner Support: support@fonzmoto.com 

2. Don't continue riding if it may be unsafe
If you believe the vehicle may be unsafe to ride, stop using it and let us know. We'll advise you on the next step.

3. We'll arrange an assessment
Depending on the issue and your location, we'll arrange for the vehicle or relevant component to be assessed.

4. We'll determine the outcome
Once we've established the cause of the issue, we'll confirm whether it is covered by warranty and, where applicable, the appropriate repair or remedy.

Keep your vehicle serviced

Regular servicing is an important part of maintaining your FONZ and can also help identify issues before they become more significant.

FONZ Vehicles should be serviced every 12 months or 5000kms, whichever comes first.

Please note that being overdue for a service does not automatically determine the outcome of a warranty claim. Where relevant, we will consider the vehicle's service history when assessing the cause of the particular issue.

The simple rule: if something doesn't seem right, contact us. We'll help determine what's happening and guide you through the next step.